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Job Opportunity: senior customer service agent - travel:

Job description:

job details

   . November 12, 2019
   . saint-laurent, québec
   . contact centre and customer care
job type
   . permanent
reference number
   . 2195573STFEN
   . randstad canada
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job description

Randstad is seeking Customer service agents-travel to work in a well-known and fast growing company in North America. All the posts are permanent and easily accessible by public transport in Saint Laurent, Montreal. While working as a travel agent, you will be the face of the company-hence; customer service of high quality for travellers' reservations and calls is primordial!

Customer service agents- travel
income: $39 000 - $44 000
Domain: Travel
Job location: Montreal
Schedule: It is mandatory to be available on Monday to Friday and Saturdays/Sundays (Available shifts: days, evening, and night) for a total of 37.5 hrs/week.

- Assure high customer satisfaction
- Do arrangements and schedules for travellers
- Enter all follow-up notes in client's file
- Make sure that all modification processes are put in place, all according to the companies policies and standards
- Assist and answer all travellers' questions, before, during, and after their journey
- Answer all technical question by phone and email
- Maintain good relations with the other team members

- Permanent post
- Competitive income
- Flexible schedule and various work shifts
- Parking included
- Accessible by public transport
- Subscription at Gold's gym paid by the company
- Holidays, starting as of the first year
- Collective insurance
- Well known and growing company
- Paid training
- Casual dress code

- Minimum 2 years of practice in the travel domain and/or certification or diploma in travel
- expertise of the GDS (Global Distribution System: Amadeus, Sabre, Apollo, or
Galileo) and expertise in MS office ( mandatory)
- Excellent expertise in communication (oral and writing) in English and French
- Bilingual (French and English)
- capability to stay calm and work under pressure
- Detail-oriented
- Independent, organized and motivated
- Excellent customer service expertise
- Client satisfaction-oriented

If this job offer interest you please send us your cv at or give us a call at 514-350-1006.


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Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a discapability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, Contact Us by your local Randstad Canada Branch.


Job Category: Health Services [ View All Health Services Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Saint-Laurent, Quebec
Address: Saint-Laurent
Company Type Employer
Post Date: 11/12/2019 / Viewed 31 times
Contact Information
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