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Job Opportunity: Customer Care Associate:SecurTek - A SaskTel Company

Job description:

Job Order #: 5725494

Employer Name:
SecurTek - A SaskTel Company

Wage/income Info:
As per CBA. $13.26-$14.14 to start. Step every 6mo to max $18.41.

Posted Date:
14-Jan-2020

Job location:
YORKTON  

# of Positions:
1

Employment Terms:
Full Time

suitable education
Grade 12

practice:
1-2 Years

Apply By:
24-Jan-2020

How to Apply?:
Applications can be sent to:SecurTek Human ResourcesSecurTek A SaskTel Company70 - 1st Avenue North Yorkton, SK S3N 1J6Email: securtek.hr@securtek.sk.ca

 
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Application Information

Employer Name:
SecurTek - A SaskTel Company
Employer Address:
 
70 FIRST AVE N
YORKTON,SK
CANADA
S3N1J6

Email address: saskjobs@gov.sk.ca Hide the map

Contact Name:
SecurTek HR
Contact Contact fax:
1-866-666-2494
Contact Email:
Email address: securtek.hr@securtek.sk.ca

Employer Website:
securtek.com

JOB DESCRIPTION

Can you provide outstanding customer service?

Do you like working with computers and learning new things?

this job offer is in Yorkton's state of the art certified alarm monitoring station and call centre. You will be responsible for providing quality customer service that is necessary to meet the needs of the customer by utilizing inbound and outbound calling for all types of inquires.

Typical tasks:
-Responds and handles inquiries and concerns from customers, dealers, outside contractors and agencies with a focus on quality customer service.
-Provides or assists customers, including those with special needs, with requests. (e.g. local, toll, long distance, directory, and emergency call completion, answering service, etc.). Supplies routing and rate information.
-Performs data entry of customer information into SecurTek systems including but not limited to new customer activations, service work, account changes and updates and case creations.
-Handle and confirm billing inquires.

Qualifications required
- Grade 12 Diploma and/or 1 year call centre or related customer service practice.
- Working expertise of PCs and a typing speed of at least 25-45wpm.
- Excellent communication expertise, both written and verbal, and strong listening and negotiating expertise.
- capability to handle positive and negative customer interactions with diplomacy, tact, courtesy and a positive tone of voice.
- prosperous candidates will be required to provide a criminal record check prior employment.

SecurTek offers a variety of opportunities for advancement within a supportive and challenging environment. We offer health, dental, and vision benefits and an excellent pension program.

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: YORKTON Saskatchewan
Address: YORKTON
Company Type Employer
Post Date: 01/14/2020 / Viewed 8 times
Contact Information
Company: SecurTek - A SaskTel Company
Contact Email: securtek.hr@securtek.sk.ca


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