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Job Opportunity: Helpdesk Analyst Level 1:Job description:
Helpdesk Analyst Level 1Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and capability to pay, especially for the underserved and vulnerable.Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun river Health is currently seeking a full-time Helpdesk Analyst Level I to join our team in Beacon.A Helpdesk Analyst Level I provides Tier 1 phone support and ticket resolution, new PC setup, respond to end-users requests and provides on call support. Essential tasks and Responsibilities of a Helpdesk Analyst Level I: » Answer user inquiries via phone and email, regarding computer software or hardware operation to resolve problems » Troubleshoot and resolve IT issues for staff and programs on day to day basis » Create new user accounts via Microsoft Active Directory » Assists in supporting End User Portal » Assists in inventory control » Document IT tickets and resolution of problem(s) in ticketing system » Work with third party product, maintenance & support technical partners » Supports enterprise wide projects as needed » Assist Director of IT Support, Operations and all other tasks as assigned Qualified candidate must possess: » Working expertise of desktop operating systems (Windows 10) » Working expertise of Office 365 and connected applications (Excel, Outlook, Word) » Working expertise of Microsoft Active Directory Users and Computers. » Working expertise of mobile operating systems (Android, iOS) » Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software. Minimum Education Requirement: High school diploma/ GED with vocational/ technical school diploma in Information Technology or related fields (i.e. Computer Science) Preferred Education Requirement: Associate's degree in Information Technology or related fields (i.e. Computer Science) Minimum Work Related practice: 0 - 1 year Preferred Work Related practice: 1 - 2 years Minimum Licensure: Valid New York State Driver's License Skills:
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