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Bilingual Customer Service Representative - Work in the house:Job description:Bilingual Customer Service Representative - Work in the house in Nova Scotia - SYKES Home powered by Alpine AccessSYKES Home powered by Alpine Access SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers all over the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore global delivery model, along with virtual at-home agents, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information please visit www.sykes.com. Specialtiesoutsourcing, quality improvement, customer service, process improvement, call center, email, Telehealth Service, work at home Employer from sector Other, located in Abroad About this job offer 31 January income» Negotiable Location» Halifax, Nova Scotia JOB DESCRIPTION» Bilingual Customer Service Representative - Work in the house SYKES is seeking full-time Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. Our team comes from an array of backgrounds and practices; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable practice and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us. This is the right job for you if you're able to: oSpeak fluently in English and French-Canadian on the phone and are able to use a computer efficiently oEmpathize and be friendly with people you've never met oUse logic and solve problems oBe part of a team Nice to have (but not required): oCustomer service background opractice with financial services, technology companies, or something similar What you receive in return oHealth benefits oCareer advancement opportunities / Promotion from within oThe capability to work in the house and flexible scheduling Home Office General Requirements: oPersonal computer with monitor, speakers and anti-virus software oSubscription to high-speed, hard-wired, bi-directional Internet access o2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls. oAnalog landline that meets one of these General Requirements: oPlain Old Telephone Service (POTS) - traditional landline phone service using a dedicated copper pair to the home. oCable - phone service from a Cable TV service provider oFiber-Optic - phone line provided by a local phone service. oFor more detailed information, click here Apply Today! www.WorkatSYKES.ca What to expect in the application / hiring process: o Applying Online - The application itself is short... similar to other organizations. Once you have completed your application, you will go right into the assessment process... This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device. o Assessments - The assessments are designed to understand your capabilities and expertise. We use these to recommend the best possible fit for you within our clients' business needs. What that means is that we are interested in your success right from the get-go. o Status of Application - You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you. o Interview - When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English. o Offer - If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around. Requirements» Minimum education level: High school » Availcapability for travel: No » Availcapability for change of residence: No Ad summary » Bilingual Customer Service Representative - Work in the house in Halifax, Nova Scotia » EmployerSYKES Home powered by Alpine Access » Work typeFull Time » Type of contractPermanent contract » incomeNegotiable » Apply now Skills:
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